General Travel Terms and Conditions

Reading these Terms and Conditions forms part of your contract with Monterey Bay Dive Charters. References to “you” and “your” means all persons named on the booking, including any added or substituted between the time of booking and the travel date; “we,” “us” and “our” are Monterey Bay Dive Charters. These Terms and Conditions will apply to all travel arrangements made by us.

Reservations and Confirmation

Online bookings require payment in full prior to your departure. We are not responsible for any other travel arrangements or other actions made by you in connection with your travel. If we have not received payment in full prior to your departure date, your booking will be cancelled. Other vendor cancellation charges may apply. Payment of your travel package offered by us constitutes your acceptance of all Terms and Conditions; special rules may apply to group bookings of 10 or more passengers.

Payment and Tickets

We accept Visa, MasterCard, Discover and payment by check or wire transfer made payable to Monterey Bay Dive Charters. Online bookings may only be confirmed with your valid credit card when the reservation is made. Once we confirm your booking and receive payment in full, your travel itinerary and ticket information will be forwarded to you at the earliest opportunity prior to your departure. Typically airline flights are e-ticketed and you will simply pick them up at your departure airport.

Price Guarantee

Once payment is received in full and you have received our confirmation, the invoiced price of your travel arrangements is fully guaranteed. We reserve the right to lower or raise our prices any time before the booking is confirmed. Published brochure and web site prices are based on information available at the time of publication and are subject to change without notice. Additional charges include but are not limited to visa and passport fees; express mail fees; departure taxes and customs fees; excess baggage charges; laundry and other personal expenses; gratuities; service charges; roll-away bed or crib charges; or room, government, state sales and resort taxes, unless otherwise noted. For car rentals, sales tax, gasoline, tolls, collision damage waiver and personal accident insurance are not covered.

Dive Guarantee

Diving reservations made through Monterey Bay Dive Charters are guaranteed unless cancelled due to conditions or unforeseen emergencies. If, for some reason, you are not provided with prepaid diving services arranged through Monterey Bay Dive Charters, a full refund for the diving portion of your trip will be made.

Travel Protection

Medical, accident, luggage and emergency trip cancellation insurance are strongly recommended and in many cases is included in your package. You will be advised whether your travel arrangements include any such insurance.

Changes Made By You

Once confirmed and invoiced, there is a $25 fee for any changes made to your travel itinerary. If airline tickets have been issued, changes can only be made if the applicable fare permits. If the number of people in your party changes, the total invoice will be recalculated to account for the amended number. If you wish to change your travel arrangements after documents have been issued, your original booking will be cancelled and a replacement booking made on your behalf. Cancellation charges may apply.

Cancellation by You

You may cancel your travel arrangements at any time, via written notification to our office from the lead person on the booking, and applicable cancellation charges will be assessed. Special rules may apply to group bookings of 10 or more passengers.

Cancellation Fees

If you cancel your paid reservation a $50 processing fee will apply in addition to applicable airline fees and any fees assessed by the hotel or other suppliers. In the event of a no-show, your entire payment will be forfeited. Suppliers do not usually give refunds for unused land tours or diving services. However, if you wish to make a refund request, please write to us with details of your cancellation. Should a vendor elect to refund unused services, we will assess a $25 per person processing fee. Most airline tickets are nonrefundable. If you have to cancel or make changes after tickets have been issued, airline cancellation fees will apply. If your flights are rebooked, the total new ticket price will apply, even if you are re-ticketed on the same flights.

Changes Made By Us

We reserve the right to make changes or correct errors at any time both before and after our confirmation. If local conditions require hotel or service substitution, we will provide a replacement of comparable or better grade. Flight times and carriers are subject to change for operational reasons; check your flight documents carefully for details. You will be informed of changes as quickly as possible before your departure as time allows.

Cancellation by Us

We reserve the right in any circumstances to cancel your travel arrangements. For example, if the minimum number of clients a vendor requires for a particular arrangement is not reached, it may be cancelled. If we are unable to provide the booked travel arrangements, you will receive a full refund or alternative arrangements of comparable standard.

If You Have a Complaint

While on your trip, it is imperative that you bring any problem to the attention of the relevant supplier as soon as possible (e.g. your tour guide, the hotelier or airline). If you are unable to resolve the problem, provide details in writing within 30 days of your return home to Monterey Bay Dive Charters, 2810 Congress Road, Pebble Beach, CA 93953, or email info@mbdcscuba.com. Please give your booking number from our invoice and all other relevant details.

Proof of Citizenship/Visa Requirements

Travelers are responsible for determining and obtaining proper documentation. All travelers are advised to check entry requirements well in advance with the consular officials of the countries to be visited. No refunds will be made for denied entry caused by failure to carry proper proof of citizenship or the appropriate visa. Requirements vary according to destination. For current information, U.S. citizens may visit http://travel.state.gov/passport/index.html on the Internet.

Baggage

Baggage regulations vary from airline to airline and are subject to change. For current and accurate information, contact the airline(s) on which you will be traveling. In general, economy class passengers are allowed two checked items on flights within and from the U.S.; size and weight limits may apply. Fees may apply to additional checked items. The Civil Aeronautics Board requires that all luggage items have outside identification.

Responsibility

Monterey Bay Dive Charters acts only as your agent in arranging hotels, transportation and other services. We are not liable for injury, death, loss, damage, accident, delay, inconvenience, or additional expense; or for mental or physical distress resulting from the failure of us or any person or company to render any service; or for expenses incurred as the direct or indirect result of illness, war, terrorism, strike, mechanical failure, pilferage, weather or acts of God. If it becomes necessary or advisable to alter arrangements due to local conditions, we may do so without penalty. We reserve the right to decline to accept or retain you as a client. If you elect to use items such as scuba equipment, bicycles and canoes, you do so at your own risk. Air carriers are held solely responsible for air transportation and may not be held responsible for any act, omission or event during the time you are not on board their planes or conveyances. Upon issuance, airline documentation constitutes a contract between the airline and you, and sets out the carrier’s sole responsibilities.